Ask the Right Questions & Research
Choosing the right contractor can make the difference between a smooth, successful project and one filled with stress and setbacks. A good contractor has the skills and experience to deliver quality results and the professionalism, communication skills, and work ethic needed to keep you informed and confident every step of the way.
If you’re on the lookout for the ideal contractor, knowing what to look for can save you time, money, and headaches. In this guide, we’ll cover seven essential qualities to look for in a general contractor to ensure your project is completed to your satisfaction.
1. Experience: What Should a Good Contractor Have?
Experience is one of the first factors to consider when selecting a contractor. A seasoned contractor brings valuable insight and expertise to a project, making it more likely to run smoothly and finish on time. But what qualifies as “good experience,” and how can you verify it?
How Many Years of Experience are Ideal?
While there’s no strict rule, a general contractor with at least 5-10 years of experience in the industry is typically ideal. Contractors with this level of experience have likely faced and overcome a variety of challenges in their work. For easy projects such as painting or demo, that much experience isn’t necessarily needed. But if you’re adding additions, building a house or raising the roof – consider a contractor with a decade or more of experience in projects of similar size and scope.
What Types of Projects Should They Have Completed?
Make sure the contractor has worked on projects similar to yours. For instance, if you’re renovating a historic home, look for someone with experience in that area. A background in similar projects means they’re more familiar with the unique requirements and potential issues involved.
How Can You Verify Their Experience?
You can confirm a contractor’s experience by reviewing their portfolio, checking references, and researching their online presence. Asking for project photos, reading client testimonials, and looking into any notable projects they’ve completed are effective ways to verify their skills and experience.
2. Licensing and Insurance: Why They Matter
Before hiring any contractor, it’s crucial to confirm they are licensed and insured. Licensing demonstrates that they meet state or local standards, while insurance protects you from liability should something go wrong during the project.
Why is Licensing Important for a Contractor?
Licensed contractors have met specific industry standards for safety and quality. Licensing requirements vary by state but generally include education, exams, and proof of experience. A licensed contractor is more likely to have the knowledge and qualifications to meet regulatory and safety standards.
What Types of Insurance Should They Carry?
Good contractors carry general liability insurance to cover any accidental damage to your property and workers’ compensation insurance to protect you from liability in case a worker is injured. Some may also have additional coverage, such as professional liability insurance, to protect you against errors or omissions in the project.
How Can You Check Their Licensing and Insurance Status?
Ask your contractor to provide proof of both licensing and insurance. You can typically verify their licensing status through your local or state licensing board’s website. For insurance, request a copy of their insurance certificate and contact the insurer to confirm it’s up-to-date.
3. Reputation: Why It’s Crucial and How to Assess It
A strong reputation is often one of the best indicators of a good contractor. To gauge a contractor’s reputation, review their online presence, speak with past clients, and look for any red flags.
What Should You Look for in Online Reviews?
Browse platforms like Google, Yelp, and the Better Business Bureau (BBB) for a range of reviews. A reputable contractor will have mostly positive reviews that highlight their skills, professionalism, and reliability. Watch for patterns in negative reviews, such as complaints about missed deadlines or poor communication, as these could indicate potential issues.
How Can You Ask for References Effectively?
A good contractor should be willing to provide you with a list of recent references. When you reach out, ask specific questions about their experience, such as how the contractor handled challenges, maintained communication, and delivered results.
What Red Flags Should You Watch Out For?
Be cautious of contractors with frequent negative feedback, complaints of poor workmanship, or issues with punctuality. Also, watch for evasiveness when you ask about licensing, insurance, or previous work. A trustworthy contractor will be transparent and ready to answer your questions. But a bad contractor may have excuses or reasons why they can’t provide or you with documents or previous work referrals.
4. Communication Style: Key to a Smooth Project
Effective communication is crucial in any successful contractor-client relationship. A contractor with a clear and consistent communication style will help you stay informed and feel confident about the progress of your project.
How Quickly Do They Respond to Your Inquiries?
Look for a contractor who responds promptly to inquiries, ideally within 24 hours. Fast, thoughtful responses show that they respect your time and are invested in your project.
Are They Clear and Transparent in Their Communication?
A good contractor will be upfront about the project scope, timeline, and any potential challenges. They should also provide transparent estimates and be willing to explain costs. Clear communication ensures that both you and the contractor are on the same page and helps prevent misunderstandings down the line.
How Do They Handle Conflicts or Changes in the Project?
Every project faces unexpected changes and you don’t need anything that causes you more overwhelm. A skilled contractor should be able to handle conflicts or alterations professionally and proactively, addressing issues with solutions rather than excuses.
5. Work Ethic: How it Impacts Project Success
A strong work ethic is a hallmark of a good contractor. It includes a commitment to quality, meeting deadlines, and managing their team effectively.
How Do They Prioritize Quality Over Quantity?
Look for contractors who focus on delivering top-notch results, not just moving quickly to finish. A contractor with a solid work ethic will prioritize the quality of materials, craftsmanship, and attention to detail, even if it means spending more time on the project.
Do They Meet Deadlines Consistently?
Consistency with deadlines is a strong indicator of reliability. While unforeseen issues can delay a project, a good contractor will still strive to meet the initial timeline and communicate any delays as they arise.
How Do They Manage Their Team and Subcontractors?
A good contractor is an effective leader. They coordinate their team, subcontractors, and suppliers, ensuring that every aspect of the project flows smoothly.
6. Detail-Oriented: Ensuring Quality Work
Detail orientation is essential in contracting work, as the smallest oversight can impact the final outcome. A good contractor will check every detail meticulously to ensure the work meets high standards.
What Specific Details Should You Look for in Their Work?
Check their past work for clean lines, smooth finishes, and attention to detail. These aspects reflect their level of care and precision. Quality contractors also double-check measurements and follow blueprints closely.
How Do They Ensure Quality Control Throughout the Project?
A good contractor has systems in place for quality control, such as periodic checks, project milestones, and regular communication with clients. They should also be open to making adjustments if any issues arise.
Are They Willing to Make Adjustments Based on Feedback?
Receptiveness to feedback is essential. A good contractor will be open to making adjustments if you’re unsatisfied with any aspect of the work.
7. Contracts and Pricing: Transparency Matters
Contracts and pricing are often where problems arise. Legitimate home improvement contractor provides transparent pricing, clear contracts, and a payment schedule that aligns with project milestones.
Do They Provide Transparent and Detailed Estimates?
An initial estimate should be itemized, breaking down costs for materials, labor, and any additional fees. Transparency in pricing means there won’t be any surprises once the project is underway, especially if you’re involved in projects like a fixer-upper.
What Should You Look for in a Contract?
A good contract will detail the scope of work, timeline, costs, and terms for handling unforeseen changes. Look for clauses on warranties, as well as provisions for changes in cost or project scope. Clear contract terms set expectations and protect both parties.
How Do They Handle Payment Schedules and Changes in Costs?
Good contractors will structure payments based on project milestones rather than requiring large sums upfront. They should also communicate any potential changes in costs as soon as they’re aware of them, with documented reasons. They also can help you find costing cutting options so you don’t go over budget.
And while this isn’t one of the ones on our list, I think it’s important and the #1 criteria you should look for – Find contractors you’re comfortable with and can relate to.
FAQ: Finding a Good Contractor
Q: How can I find a reputable contractor? A: Check online reviews, ask for references, and research their licensing and insurance. The best contractors have a strong track record of happy clients and successful projects.
Q: Why is licensing important for contractors? A: Licensing shows that the contractor has met industry standards for safety and quality. It’s a mark of professionalism and competence.
Q: What insurance should a contractor have? A: Contractors should carry general liability insurance and workers’ compensation insurance at a minimum. These cover accidental property damage and worker injuries.
Q: How do I know if a contractor’s price is fair? A: Request a detailed, itemized estimate and compare it with other contractors. A good contractor will be transparent about costs, give accurate details and provide a fair estimate that reflects the quality of their work.
Q: What questions should I ask a contractor’s references? A: Ask about their experience with the contractor, the quality of work, communication, and any issues that arose. Specific questions help you understand what it’s like to work with them.
Q: How can I ensure my contractor will meet the project deadline? A: Review their track record, look for a history of meeting deadlines, and include project milestones in the contract to hold them accountable.
Choosing the right contractor takes time, research, and careful consideration, but finding someone who embodies these qualities can make all the difference in achieving your project goals. A good contractor not only delivers high-quality work but also ensures that the entire process is as smooth and stress-free as possible.
